Phil Libin 说自己看到 Bot 的时刻重新感受到2007 年在波士顿 Apple store 前排队四个小时买下 iPhone 的心情，当然，Phil Libin 也在为他的投资公司寻找猎物，不过下面这段话还是有点价值：
There’s an interesting leading indicator of when a new industry is about to go mainstream: the limiting factor shifts from technology to design. Developing mobile apps before the iPhone was all about fitting into cramped resources and figuring out clever ways to cheat the limitations. After 2007, it was about the design. That’s not to say that the tech stopped being important or stopped improving; just compare the massive improvements under the hood over the past few years; but the real difference between successful apps and also-rans usually came down to design. I think bots are going to be entering that phase now
A handful of companies employ humans pretending to be robots pretending to be humans. In the past two years, companies offering do-anything concierges (Magic, Facebook’s M, GoButler); shopping assistants (Operator, Mezi); and e-mail schedulers (X.ai, Clara) have sprung up. The goal for most of these businesses is to require as few humans as possible. People are expensive. They don’t scale. They need health insurance. But for now, the companies are largely powered by people, clicking behind the curtain and making it look like magic.
After a while, the X.ai trainers said they came to think of Amy almost as a real person. The team referred to her as a child because the service often made simple mistakes but, over time, would noticeably learn and improve, the trainer said. They wanted to protect her from bad data.
“The work just ended up being way too taxing without a tangible payoff in sight,” he said. Or, as another former X.ai trainer put it, he wasn’t worried about his job being replaced by a bot. It was so boring he was actually looking forward to not having to do it anymore
Should a shopping bot provide positive affirmation about the clothing items I have in my virtual shopping cart? “Oh you’ll look hotter in this,” the bot coos as it pushes a $150 sweater as an alternative to the $25 sweatshirt I was considering. Is that a lie? Doesn’t a salesperson at a store do the same thing? Is it better or worse when it’s done by a computer simultaneously to 10,000 customers?